At Gulsan Clothes Store, we strive to ensure that our customers are satisfied with their purchases. If you are not happy with your order, please review our refund policy below to understand how we handle returns, exchanges, and refunds.

1. Return and Refund Eligibility

  • Returns: If you are not completely satisfied with your purchase, you may request a return within [X] days from the date of receiving your order. The product must be unused, unwashed, and in its original condition with tags and packaging intact.
  • Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to the original payment method within [X] business days.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Gift cards
  • Items on sale or clearance
  • Underwear, lingerie, or swimwear (if applicable)
  • Personalized or custom products

3. How to Request a Refund

To initiate a return or refund request, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [admin@gulsanclothesstore.shop] within [X] days of receiving your order. Please include your order number and the reason for the return.
  2. Return Instructions: Our team will guide you through the return process, including providing a return shipping address (if applicable).
  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to return items, as we cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately within [X] days of receiving the product. We will arrange for a replacement or full refund for the defective or damaged product at no additional cost to you.

5. Refund Processing

  • Refunds will be processed to the original payment method used at the time of purchase.
  • If you used a credit/debit card, the refund will be credited to the same card, and it may take up to [X] business days for the amount to reflect on your account, depending on your card issuer.

6. Late or Missing Refunds

If you haven’t received your refund after the specified time, please:

  • Check your bank account again.
  • Contact your credit card company or bank, as there may be a delay in posting the refund.
  • If you’ve done all of this and still haven’t received your refund, please contact us at [admin@gulsanclothesstore.shop].

7. Exchanges

If you would like to exchange an item for a different size or color, please contact us within [X] days of receiving your order. Exchanges are subject to product availability.

8. Changes to the Refund Policy

We reserve the right to update or change this Refund Policy at any time. If we make any changes, we will update the date at the bottom of this page. We recommend reviewing this policy periodically for the latest updates.

9. Contact Us

If you have any questions about our refund policy or need further assistance, please feel free to contact us at: